How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10782
Experience:  8+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My AE7000's remote control function has failed. I bought a

Customer Question

Hi John. My AE7000's remote control function has failed. I bought a new remote but it does not turn it off and on either. I have a ladder and manualy turn it on and off. Steve
JA: What's the make/model of your device? How old is it?
Customer: Panasonic AE7000A I think. A couple of years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: As I said, I bought a new remote and it will not turn it off and on either. I turn it on via the power button on the side.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: The projector experianced minor water damage from our ceiling. It works fine but no remote function.
Submitted: 7 months ago.
Category: Consumer Electronics
Customer: replied 7 months ago.
I suspect water damage, but am wondering if there could be anything else?
Customer: replied 7 months ago.
It has been a few weeks, everything is now dry, I waited a long time prior to powering it back up.
Customer: replied 7 months ago.
Pardon me, it is a Panasonic AE8000. Not an AE7000.
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

You did well to wait a while for drying time before turning it On again.

(But, did you wait for days? or just hours or 1/2 a day? if so that may have been too little.)

If both remotes fail to work, without any sign that either one has a problem (and with fresh batteries correctly inserted in them, etc.), then the 'receiver' on the projector is most likely damaged. I would say that your projector needs service-repairing for this defect.