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Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 17987
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
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I have sentry safe its open but I cont have the combo I have

Customer Question

I have sentry safe its open but I cont have the combo I have the keys a3860
JA: What's the make/model of your device? How old is it?
Customer: i don't know how old it is sentry a3860
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just got from a garage sale iput new batterys in it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: how do i make it work
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Steve G. replied 8 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

Do you have the original user manual that came with the safe?

Let me know.

Steve

Customer: replied 8 months ago.
I have no info just the safe with the keys & it is open
Expert:  Steve G. replied 8 months ago.

Ok. Without the 5 digit master code (written on the front of the manual), there is not much you can do except have Sentry send you the code by completing and submitting a notarized confirmation of ownership.

There is no back door or way around this unfortunately.

Please CLICK HERE to start the process. I am sorry that there is no other quicker way.

I'll be here if you have further questions.

Steve

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