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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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Havent opened safe for a couple of years and now I can't get

Customer Question

Havent opened safe for a couple of years and now I can't get it to open. It is a small safe.
JA: What's the make/model of your device? How old is it?
Customer: Sentry Safe...probably about 5_6 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Been trying to open it for 3 days
JA: Anything else you want the electronics expert to know before I connect you?
Customer: husband just died and I need to get it open
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome

Is the issue you forgot the combination to the safe and this is why you cannot open it?

Please let me know

Customer: replied 7 months ago.
No, I have the combination but it still won't open. I have the instructions but no luck.
Expert:  Richard replied 7 months ago.

what happens when you tr to open it?

Customer: replied 7 months ago.
Absolutely nothing
Expert:  Richard replied 7 months ago.

ok, does it take batteries (I did not see the model mentioned here)

Did you replace the batteries?