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My ringer is off, I am not sure I have 4 Model Numbers on

Customer Question

My ringer is off
JA: What's the make/model of your device? How old is it?
Customer: I am not sure I have 4 Model Numbers on the instruction booklet
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am not sure at least two days
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Louie replied 10 months ago.

Hi Richard and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the phone system.

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 10 months ago.

As requested above; what is the complete model number of the phone system ?

Customer: replied 10 months ago.
I have not idea what you are talking about. I asked for help to get my ring back I have nothing else I want
Expert:  Louie replied 10 months ago.

Please post back with the "...4 Model Numbers on the instruction booklet..."

Customer: replied 10 months ago.
I told you I have four numbers but don't know which is the one forthis phone KX TG 4111C to KX TG4114 C
Customer: replied 10 months ago.
Hello am I still connected?
Expert:  Louie replied 10 months ago.

Appreciate the additional information.

Thank you for allowing me time to review the documents and compose my reply.

Customer: replied 10 months ago.
OK
Expert:  Louie replied 10 months ago.

A little more background info please:

  • • is this a fresh / new install;
  • • or the Panasonic has been in use as expected for some time and this issue of "ringer is off" intermittently occurs;
  • • just happened suddenly;
  • • and how many handsets are paired to the base unit ?
Customer: replied 10 months ago.
1. No 2 for years and this is the first time it has ocurred 3. it happened suddenly 4. 2
Expert:  Louie replied 10 months ago.

The model would be KX-TG4112C where the last digit indicates the number of handsets.

Please check if any of the handsets shows an icon of a bell with a diagonal line through it.

Customer: replied 10 months ago.
One does the other does not
Customer: replied 10 months ago.
It shows a symbol with ECO nex to itin the left corner of the display
Customer: replied 10 months ago.
This may help: The unit which shows these symbols was not in use. The bateries were removed?
Expert:  Louie replied 10 months ago.

That bell icon with a diagonal line indicates that the ringer has been silenced.

The ECO would pertain to economy mode; i.e. battery life.

Can we try adjusting the ringer ?

Main MENU / Initial Setting / Sub-menu 1 (Ringer Setting) / Sub-menu 2 (Ringer volume) / set 0 - 6

Customer: replied 10 months ago.
how
Expert:  Louie replied 10 months ago.

As above

Or hopefully simpler yet, dial # 1 6 0 then select ringer volume preferred.

Customer: replied 10 months ago.
how I select ringer volume preferred?
Expert:  Louie replied 10 months ago.

Use ▲/▼ to select preferred volume level.

Then SAVE, THEN OFF

Customer: replied 10 months ago.
After I have the number of the screen how do i get to the level set-up ??
Expert:  Louie replied 10 months ago.

number of the screen ?

Let's try again please using the handset:

  • MENU # 1 6 0;
  • use ▲/▼ to select volume level;
  • SAVE;
  • OFF.
Customer: replied 10 months ago.
with the number on the screen I am not able to adjsut the level unless I change by deleting the number
is that alright?
Expert:  Louie replied 10 months ago.

Sorry but no.

That would mean that that the phone is not in the correct menu/sub-menu.

Were you able to press the MENU button (middle button) before pressing the # 1 6 0?

Customer: replied 10 months ago.
I just did Menu and then the numb er the phone started to ring
Expert:  Louie replied 10 months ago.

...and the ringer is back on now?

Customer: replied 10 months ago.
I donnt know who can I tell
although it did ring once
Customer: replied 10 months ago.
Onephone shows a T the other the bell isstill off
Expert:  Louie replied 10 months ago.

Can you try using your cellphone to call your landline/home number?

Customer: replied 10 months ago.
I get a busy signal
Expert:  Louie replied 10 months ago.

Can you please try pressing OFF on the handsets?

Customer: replied 10 months ago.
It isno use. I have to go.
Expert:  Louie replied 10 months ago.

I understand.

Still, please see p. 16 and 22 of the instruction booklet.

Post back an update when able.

Customer: replied 10 months ago.
A littlelonger. when I turn the handset off the message reads that the tone is off. If I press Memu before the 160
Expert:  Louie replied 10 months ago.

Pressing the OFF button causes a message to be displayed?