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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Since approx. 5 days we are having a one line stripe which

Customer Question

Since approx. 5 days we are having a one line stripe which starts expanding to a 1 to 2 inch stripe on the left side of screen. Can you please advise how to correct this problem. TC-54PS14,May 2009, MB 91380584
JA: What's the make/model of your device? How old is it?
Customer: Please see above, I thought I gave you already this info.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Please see my above info. How can I troubleshoot?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I hoped I gave you all the necessary info. Why are asking me to repeat the info I already submitted to you? Did I omit anything?
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Mike G. replied 8 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Is the line vertical or horizontal?

-Is the line black or colored?

-If you pull up the tv menu with the Panasonic remote, is that menu clear or does the line affect that menu?


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