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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I have a small Sentry safe for my business. I've had it for

Customer Question

My name is***** and I have a small Sentry safe for my business. I've had it for many years now and use it on limited occasions.
I just tried to open it with my 5 digit code but got an error message. The low battery light also came on.
How do I go about getting into the safe to change the battery? I still have the key so the second "lock" isn't the issue.
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 11 months ago.

Hi Mike,

Do you happen to have the model? Look for that printed near the keypad or near the hinge.

If not, can you tell me if the keypad area is round or square/rectangular?