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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Can't get my closed caption off since I did the upgrade last

Customer Question

can't get my closed caption off since I did the upgrade last week!
JA: What's the make/model of your device? How old is it?
Customer: Brand new in July RMT TX1000U
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I did the update last week
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Button on remote doesn't respond
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 11 months ago.

That is the remote, could you send me the tv model?
What input are you seeing captions from? Cable/satellite? Dvd? Apps?