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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I talked to someone else yesterday about a game not letting

Customer Question

I talked to someone else yesterday about a game not letting me move past a certain part of the game while all my other games worked properly as i know he advised me to uninstall and reinstall to try that I did and that didn't work
JA: What's the make/model of your device? How old is it?
Customer: It was bout last Friday
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is a 500gb PS4
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I wanted to know if since i got a new game and it was still not letting me move forward even after deleting and uninstalling could it b the gamesystem
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Richard replied 9 months ago.

Hi there and welcome

For which game is this? And at which point are you in the game where you cannot move past?

Customer: replied 9 months ago.
not helpful could be any game all others work and am taking whole system back since didn't get a response like last night like i thought i would
Expert:  Richard replied 9 months ago.

ok I am sorry for the delay in response, I did respond as soon as I saw your question

Customer: replied 9 months ago.
i understand I talked to where i bought it this morning and taking in system for total check up so thank you but could not help me soon enough and would like money kept in my account and it says i am not a member of this site and would like it to stay that way
Expert:  Richard replied 9 months ago.

ok no problem, any questions about your account, please contact customer service

Thank you

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