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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
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Why should I have to pay you to fix my Panasonic microwave

Customer Question

why should I have to pay you to fix my Panasonic microwave that is les than 6 months old?
JA: Because the Technician will solve your problem quickly right now and for a fraction of the cost of seeing an in-person Technician.
Customer: Itsunder warantee
JA: What's the make/model of your device? How old is it?
Customer: lessthan 6 months is NN SD-S945S purchased direct from Panasonic
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It startedtonight whiletrying to bake a potato says LOCKED
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not paying for help
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

To be clear, this is a paid support site, it is not free.

Your product may be under warranty, but that is only the manufacturer warranty. You may contact panasonic for help by calling them during normal business hours and waiting on hold for a customer service agent in another country that likely won't be able to resolve the issue.

I can help you here now, if you'd like to proceed, but again with the understanding that you are paying for my time and expertise. You've paid that agreed upon fee already, if you don't want to continue you may cancel from the help page. If you do, please recheck the model number for me as it isn't quite right.