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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18115
Experience:  Over 16 years of experience installing and repairing electronics.
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I had a hard time getting the key to operate. it fully

Customer Question

I had a hard time getting the key to operate. it fully inserted but would not turn. eventually it turned and the safe opened. now the key will not turn back and I cannot lock the safe. I punched the code in and it is working. the key will not turn.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Yes I Have the code works. The key does not. It is a Sentry Safe Record Protection Equipment AX-648221*
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Today is first time. I sprayed WD 40 into lugs and around Key lock. Key will not come out.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Pete replied 11 months ago.
After spraying some WD40 can you also try hitting the door around the lock mechanism area to help loosen it?