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Dear all I spend part of my time in US and Europe. In 2013 I

Customer Question
Dear all I spend part of...
Dear all
I spend part of my time in US and Europe.
In 2013 I got two handsets and two collars
and I use them with great satisfaction in both side
of the globe.
Now I got a new one system(handset and collar)
and both of them are not working in Europ.
More specifically the handset said that "disabled"
and the collar,even if showing direction and distance
correctly,continue to said "warning! Communication
lost with the dog.
There is any way you suggest to fix it?
Of course I am more than happy to paid for the help.
Thanks in advance for your help
Marcello Conviti
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 49 minutes by:
11/14/2016
Electronics Technician: Pete, Electronic Engineer replied 1 year ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18,588
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 1 year ago

Marcello, can you please confirm the make and model number of the handset and the collar?

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Customer reply replied 1 year ago
The handset is Garmin Alpha tri tronic Alpha 100
The collar is Garmin Tri troninic
Electronics Technician: Pete, Electronic Engineer replied 1 year ago

Have you tried updating the firmware on both devices?

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Electronics Technician: Pete, Electronic Engineer replied 1 year ago
Ask Your Own Consumer Electronics Question
Electronics Technician: Pete, Electronic Engineer replied 1 year ago
Ask Your Own Consumer Electronics Question
Electronics Technician: Pete, Electronic Engineer replied 1 year ago

Which country did you buy the devices in?

If updating the software does not help, then "Disabled" is indicating that you are trying to use the device in a country for which the radio frequencies are not authorized.

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Electronics Technician: Pete, Electronic Engineer replied 1 year ago

It was possible to use some older collars in countries where they were not permitted for use, however the newer collars will work but only on authorised EU frequencies in EU.

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Customer reply replied 1 year ago
Pete,
What I got so far as answer is not at all good to me.if you do not have a solution I could not rate
your support here and consequently I do not feel appropriate to pay.
Best Marcello
Electronics Technician: Pete, Electronic Engineer replied 1 year ago

Marcello,

I'm sorry if I was the bearer of bad news on this occasion, but my answer is correct -

the newer collars will work but only on authorised EU frequencies in EU.

It is illegal to use other frequencies.

Best,

Pete.

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Pete
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18,588
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Experience: Over 16 years of experience installing and repairing electronics.

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