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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Having trouble hooking uP new magic. Old phone no. For m.J.

Customer Question

Having trouble hooking uP new magic jack. Old phone no. For m.J. is(###) ###-####
JA: What kind of computer do you have?
Customer: H.p. compaq
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

The best way to help you in his manner, is to connect to your computer.

That is called a remote session.

A remote session allows me to control andconfigure your computer, while you watch.....its as if I am sitting next to you, and you get to see me move the mouse and make changes on yoru computer, to get your Magic Jack working properly.

But it does take about 15-30 min to complete.

Do you have some time now to do this?