Electronics Repair Questions? Ask an Electronics Technician
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Is the # 1 button dirty, at all, as seen from outside the safe?
If so, a bit, just a small bit, allowed to soak in for a while, of contact cleaner spray, might get it working again.
Does that sound feasible, give your priorities etc.?
Can you enter any code or combo that would open it, without the 1 key?
If not, you cannot change it either, I have to honestly say, even if it seems inconvenient. These safes are safe, secure, in that they cannot have the combo changed by just anyone. Entering a code first, is necessary, to secure the safe from having its combo changed by just anyone at just any time.