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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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I have a sentry safe and cannot get in to it? Changed the

Customer Question

i have a sentry safe and cannot get in to it? Changed the batteries but now the #1 button will not work?
JA: What's the make/model of your device? How old is it?
Customer: Where would that say? I obviously cant get in to the safe.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started today. I have tried changing the batteries as it says its low batteries?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: If i could just change the pass code without the #1?
Submitted: 8 months ago.
Category: Consumer Electronics
Customer: replied 8 months ago.
How do i change the pass code on my sentry safe without using the #1 on the keypad?
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the # 1 button dirty, at all, as seen from outside the safe?

If so, a bit, just a small bit, allowed to soak in for a while, of contact cleaner spray, might get it working again.

Does that sound feasible, give your priorities etc.?

Customer: replied 8 months ago.
No the button is not dirty. I would like to change the code on it can you tell me how to do that?
Expert:  Russell H. replied 8 months ago.

Can you enter any code or combo that would open it, without the 1 key?

If not, you cannot change it either, I have to honestly say, even if it seems inconvenient. These safes are safe, secure, in that they cannot have the combo changed by just anyone. Entering a code first, is necessary, to secure the safe from having its combo changed by just anyone at just any time.