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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5909
Experience:  Over 20 years electronics experience. How may I help you today?
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My youtube and internet app on my blu-ray have always

Customer Question

my youtube and internet app on my blu-ray have always worked. Suddenly they don't anymore. How do i fix it?
JA: What's the make/model of your device? How old is it?
Customer: It's only 2 years old. I am not sure about make and model :/
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for about 2 months. I have reset internet settings. I have unplugged my device and plugged it back in. Idk anything else unfortunately. My netflix app still works, but nothing else
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not that I can think of. I don't know if it will help if I don't know make and model though?
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 10 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 10 months ago.

Do you still need help with this? I'll need to know the model number. Look for any markings on the back, or go to settings, and see if you can find anything in the About tab, if there is one.