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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17293
Experience:  Over 16 years of experience installing and repairing electronics.
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Unable to get into our safe checked and check the 5 digit

Customer Question

unable to get into our safe checked and doubled check the 5 digit cade will not open changed batteries keep giving an error message #off of the safe
Submitted: 8 months ago.
Category: Consumer Electronics
Customer: replied 8 months ago.
How much longer
Customer: replied 8 months ago.
It has been over an hour if you can't answer my question then give me my money back so I can look elsewhere
Customer: replied 8 months ago.
It has now been 2 hours
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

If the lock mechanism gets stuck then you will get an error.

To fix this, try hitting the safe several times just above the lock area with a rubber mallet - this will help to loosen the lock actuator and it should eventually open without giving an error.

Once you get it opened, apply some oil to the internal lock mechanism to help prevent it sticking again.

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You can always reply back at any time if you need any further assistance at all.

Customer: replied 8 months ago.
This is not working anything else
Customer: replied 8 months ago.
We also hit the program button then the code still did not work
Expert:  Pete replied 8 months ago.

If the lock mechanism is stuck fast and using a rubber mallet will not work to release it then you will need to have a locksmith with specialist tools release it.