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I WANT TO TALK TO A LIVE PERSON, BRAND NEW..... MODEL NUMBER

Customer Question
I WANT TO TALK TO...
I WANT TO TALK TO A LIVE PERSON
JA: What's the make/model of your device? How old is it?
Customer: BRAND NEW..... MODEL NUMBER XBR-55X850D
JA: How long has this been going on? What troubleshooting have you tried?
Customer: IT HAS BEEN ACTING UP SINCE I BOUGHT BUT DDNT PAY NO ATTENTION UNTIL NOW AS I HAD A OLDER REMOTE WHICH ETWEEWN THE 2 MADE THEM WORK FINE......................NOW I AM GETTIING THIS GOOGLE BULL THAT I HAVE NO INTEREST IN WHAT SO EVER........................................................................I ONLY WANT TV
JA: Anything else you want the electronics expert to know before I connect you?
Customer: HOW TO USE THE SINGLE REMOTE IT CAME WITH
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 4 minutes by:
11/9/2016
Electronics Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,407
Experience: Managing Director at Pollinate Group LLC
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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Electronics Technician: Nathan, Engineer replied 1 year ago

What specific function are you having trouble with?
The tv has a built in "google tv" type of functionality for access to apps and other smart features,

you don't have to use those though, you can ignore that and just press the HOME button on the remote, or bring up the input for your cable/satellite box, etc and not be bothered with any of the apps if not wanted.

Is that what you were wanting to know?

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Customer reply replied 1 year ago
I got the home button but don't no what to do next
Electronics Technician: Nathan, Engineer replied 1 year ago

That really depends on what you are trying to accomplish. The home button just brings up your various options, if you don't want to use any of the apps you may ignore them and simply pull up one of your input devices, such as a cable or satellite connection for example.

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Electronics Technician: Nathan, Engineer replied 1 year ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
Thanks,
Nathan

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Customer reply replied 1 year ago
I PUY IN THE PROPER INFO..............................WHERE IS MY CALL
Electronics Technician: Nathan, Engineer replied 1 year ago

The request was processed, but I do not have a phone number showing where I can call you.

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Electronics Technician: Nathan, Engineer replied 1 year ago

Please send a number where I may call you

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Electronics Technician: Nathan, Engineer replied 1 year ago

It has been 30 minutes but I have not received a reply with contact information. I must sign off for the night, but if you'd like to respond back with your phone number, I'll be happy to give you a call in the morning.

Thanks,

Nathan

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Electronics Technician: Nathan, Engineer replied 1 year ago

Do you still need help with this?
I have not heard back, with a number where I may call you, though I have sent my number for you if that is easier.

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John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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