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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Having trouble accessing internet, It's an acre desktop

Customer Question

Having trouble accessing internet
JA: What's the make/model of your device? How old is it?
Customer: It's an acre desktop about five years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just stra453: tried to use different browsers but b No luck
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Louie replied 10 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, how is the computer able to access the internet; a modem-router, WiFi, dongle?

And who is your ISP (Internet Service Provider)?

Customer: replied 10 months ago.
Xfinity is provider over cable normally use internet explorer for internet access
Expert:  Louie replied 10 months ago.

Yes on the phone call soon as the system has cleared the failure status.

Have you tried using another browser; Google Chrome and/or Mozilla Firefox ?

Expert:  Louie replied 10 months ago.

Any updates?