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SONY TV 4802714 SCREENREADS DIAGNISTUI MAIN MENU LISTOF

Customer Question
SONY TV(###) ###-#### SCREENREADS DIAGNISTUI...
SONY TV(###) ###-#### SCREENREADS DIAGNISTUI MAIN MENU LONG LISTOF OPTIONS/ BOTTOM SCREEN READS AROW^/VTO SCROLL ENTER SELDECTUY TOP EXIT. AM STUCK;CANNOTFOLLOW DIRECTIONZ,SCREENFROZEN SERIAL NO(###) ###-####ADVISE
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: TOP RIGHT HAND CORNE IS BLANK
JA: What's the make/model of your device? How old is it?
Customer: MODEL(###) ###-####HOW OLD SEVERAL YEARS OLD
JA: How long has this been going on? What troubleshooting have you tried?
Customer: IWAS WATCHING AMOVIE DISKSUDDENLY THAT MENU APPERARED
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I WAN TO WATCH MY TV. CAN'T FOLLOW INSTRUCTIONS AS THER IS NOTHING ELSE ON BLACK ECCEPT INSTRUCTIONS AND A LOSTOPF SEVERAL THU=INGS AND THE SCREEN IS BLACK.
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 6 minutes by:
11/4/2016
Electronics Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,412
Experience: Managing Director at Pollinate Group LLC
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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Electronics Technician: Nathan, Engineer replied 1 year ago

Can you please recheck the tv model number for me, there should be some letters at the beginning and the other numbers aren't quite right.

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Electronics Technician: Nathan, Engineer replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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John
John, Engineer and electronic enthusiast for more than 12 years.
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