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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Oour Ring count quit working, so answering machine doesn't

Customer Question

oour Ring count quit working, so answering machine doesn't work. how do I fix it?
JA: What's the make/model of your device? How old is it?
Customer: model isKX-TG1061/ Panasonic 5 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days checked/saved ring count 0n hand set.......unplugged/replugged
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Is the issue that the answer unit isn't picking up anymore? Or picks up to quickly or slowly?

If you pick up the line and listen carefully, what do you hear - a few beeps or a fast/stutter tone prior to the dial tone? Or just the usual dial tone?

Expert:  Nathan replied 11 months ago.

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.


Customer: replied 11 months ago.
doesnt pick up usual dial tone
Expert:  Nathan replied 11 months ago.

Please look at the top right corner of the main base station, there is a button labeled ANS ON/OFF

Please press that once, and the little light above it should come on, please let me know if that happens.

Expert:  Nathan replied 11 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.