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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17660
Experience:  Over 16 years of experience installing and repairing electronics.
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We have lost our lost access to our address list on outlook.

Customer Question

we have lost our lost access to our address list on outlook. We show 3 or 4 address books including icloud. Icloud was the one we were using but it is not available so we can't get addresses
JA: What's the make/model of your device? How old is it?
Customer: Lonovo desktop. We have had it about 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have noticed icloud not available but when I typed in a name the email address appeared. My wife was trying to write to a new contact she has on her iPhone but could not get it on the desktop computer this evening.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that is the problem
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

Try turning iCloud Calendar, Contacts and Reminders off and back on:

  1. Close Outlook.
  2. Open iCloud for Windows.
  3. Deselect the Mail, Contacts, Calendars & Tasks checkbox and click Apply.
  4. Wait a few seconds. Select Mail, Contacts, Calendars & Tasks, and click Apply.
  5. Open Outlook.

Let me know if that works?

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Customer: replied 9 months ago.
This did not help me. Please refund the $5.00 deposit I made.
Dan ***