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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18126
Experience:  Over 16 years of experience installing and repairing electronics.
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Having problems connecting my new hp omen lap top to hp

Customer Question

having problems connecting my new hp omen lap top to hp officejett pro 8710 trouble shooting says its because I'm usind usb 2 and I need 3
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: the printer is office jet pro 8710 an laptop is hp omen 17-w053dx
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just bought the lap top today and have had the printer for a few months I'm trying to connect them for the first time this evening ive tried to dectect it using settings that didn't work then I triend loading the software for the printer from the hp website and then I tried to trouble shoot it the printer will show up in word when I try to print but it fails to connect
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that's all I think
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

Have you tried using different USB ports on the laptop, and disconnecting any other USB connected devices from it?

Have you tried using a USB3 cable and USB3 port on the laptop?