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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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I just purchased the collar and it seems like I cannot get

Customer Question

I just purchased the collar and it seems like I cannot get the battery to the hand held device to charge. It is either that or I do not know how to properly start the device.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Just bought it as Sheels in West Des Moines. It is a Alpha 100
JA: What happened right before this popped up?
Customer: Nothing. I just had pulled it out of the box and started charging the collar and hand held device. The collar charges fine.
JA: What troubleshooting have you tried?
Customer: None since I really did not know what to do.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Louie replied 9 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

have you tried checking / cleaning the battery contacts of the handheld device and the terminals of the battery ?

Customer: replied 9 months ago.
Crazy thing I have it working now. Not sure what I was doing wrong before.
Expert:  Louie replied 9 months ago.

Great! Good to hear that the issue has been resolved, congratulations.