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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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I cannot open my safe. I have the key and the code but it

Customer Question

Hi. I cannot open my safe. I have the key and the code but it doesn't open.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: It says "Sentry Safe Fire Safe" on the chrome bezel and there is a sticker on the door- DA3831 8F42846
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Haven't used the safe in years. Just ,oved and want to use it now. My wife opened it in August.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Batteries seem to be good, it beeps and displays ERR when I try.
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 months ago.

Are you remembering to press the * (or #, on some models) key after entering your code?
Are you certain you're using the right code?

Customer: replied 9 months ago.
on the code. There is no* or # key. There is a clear key and a prog/enter key. Tried all combinations.
Customer: replied 9 months ago.
Expert:  Nathan replied 9 months ago.

Do you see any other markings, none of those look like a model.

Customer: replied 9 months ago.
Thanks, I'm done. Goodbye.
Expert:  Nathan replied 9 months ago.

Have a nice day