How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36865
Experience:  Over 20 years fixing Electronically devices
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I recently purchased your vcr-dvd combo model DV220FX5. the

Customer Question

I recently purchased your vcr-dvd combo model DV220FX5. the vcr tape when inserted comes up on the screen as no disc. since the disc is only for the dvd,how do i correct the problem Robert m
JA: What's the make/model of your device? How old is it?
Customer: funai dvd player vcr model DV220FX5 purchsaed fro pc richards 2 weeks ago. submitted warranty as instucted
JA: How long has this been going on? What troubleshooting have you tried?
Customer: ever since I set up which was last week. checked all input and output jacks .they seem to be in order
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Richard replied 10 months ago.

Hi there and welcome

With the VCR in, press the VCR button on the remote (to the right of input) and this will then switch it to VCR mode and it should then work.

Let me know please how you go.

Customer: replied 10 months ago.
i did what you said and it still shows no disc
Expert:  Richard replied 10 months ago.

put a DVD in, then press VCR

What does it then do?

Customer: replied 10 months ago.
it comes up invalid entry
Expert:  Richard replied 10 months ago.

Can you put a different VCR Tape in please and tell me if that plays

Customer: replied 10 months ago.
answerrs no disc
Expert:  Richard replied 10 months ago.

ok, remove the power to it (so disconnect it from the wall)

Wait 5 minutes, power it on (still with VCR in it) and then press the VCR button

What then happens?

Customer: replied 10 months ago.
still reads no disc
Expert:  Richard replied 10 months ago.


It is the internal mainboard that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you