How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

Having problems with getting to site. MacBook Air 6 months,

Customer Question

Having problems with getting to site.
JA: What's the make/model of your device? How old is it?
Customer: MacBook Air 6 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just last week while playing canasta it locked me out and now i can't get to site at all
JA: Anything else you want the electronics expert to know before I connect you?
Customer: need help updating java 8
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please, via which internet browser are you accessing the site? eg: Safari?

And what exactly happens when you fail to access it?