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I cannot connect my garmin tracker to my samsungcell wont

Customer Question
I cannot connect my garmin...
I cannot connect my garmin tracker to my samsungcell wont recogonize
Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 8 minutes by:
10/22/2016
Electronics Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 20,725
Experience: 10+ years
Verified

Hi Barbara,

Are you using the Garmin Connect Mobile app in the Google Play Store?

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Electronics Technician: Josh, Technician replied 1 year ago

Did you pair the Garmin tracker to your phone?

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Customer reply replied 1 year ago
No
Electronics Technician: Josh, Technician replied 1 year ago

Which Garmin device do you have?

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Customer reply replied 1 year ago
Downloaded app but will not recognize
Electronics Technician: Josh, Technician replied 1 year ago

I understand but which Garmin GPS device do you have?

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Customer reply replied 1 year ago
VideosmartHR
Electronics Technician: Josh, Technician replied 1 year ago
  1. Bring your mobile device within 3 m (10 ft.) of your vívosmart device.
  2. Hold the vívosmart device touchscreen to view the menu.
  3. Select > Pair > OK.
  4. Open the Garmin Connect Mobile app, and follow the on-screen instructions.

    The instructions are provided during the initial setup, or can be found in the Garmin Connect Mobile app help.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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Customer reply replied 1 year ago
Cannot find the pair. It searches but does not find it
Customer reply replied 1 year ago
Does not show it as a device on the bluetooth screen
Electronics Technician: Josh, Technician replied 1 year ago

Do you have bluetooth enabled on your phone?

On your phone..

  1. From a Home screen, tap Apps > Settings.
  2. Tap Bluetooth, and then tap the ON/OFF switch to turn on Bluetooth.
  3. Make sure that the target device is discoverable, so that your device can find it. ...
  4. Tap Scan.
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Customer reply replied 1 year ago
Bluetooth is on but device not listed
Customer reply replied 1 year ago
I have done all this since you are not able to help cwll close dont charge me
Electronics Technician: Josh, Technician replied 1 year ago

Now that bluetooth is on, please follow the steps again to pair the device..

  1. Bring your mobile device within 3 m (10 ft.) of your vívosmart device.
  2. Hold the vívosmart device touchscreen to view the menu.
  3. Select > Pair > OK.
  4. Open the Garmin Connect Mobile app, and follow the on-screen instructions.

    The instructions are provided during the initial setup, or can be found in the Garmin Connect Mobile app help.

Ask Your Own Consumer Electronics Question
Electronics Technician: Josh, Technician replied 1 year ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 20,725
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