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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36777
Experience:  Over 20 years fixing Electronically devices
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My JBL CHARGE isn't connecting to my I phone. The blue light

Customer Question

My JBL CHARGE isn't connecting to my I phone. The blue light is blinking
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: I don't connect it thru my TV. It's my iPhone 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just took it out today. I have done anything to it so far
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I think that's all
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the iPhone restart, then try to pair it to the charge and tell me if it now connects and works please.

Customer: replied 10 months ago.
I'm gonna try that now.
Expert:  Richard replied 10 months ago.

thank you

Customer: replied 10 months ago.
I did that it isn't connecting
Expert:  Richard replied 10 months ago.

what message do you get when it fails?

Customer: replied 10 months ago.
Bluetooth connection unsuccessful
Expert:  Richard replied 10 months ago.

Can you tell me which model Charge you have please?

Customer: replied 10 months ago.
The message says Connection Unsuccessful. Make sure "Charge HR" is turned on and in range. It's the Charge HR
Expert:  Richard replied 10 months ago.

ok.. thats the fitbit charge.

You mean this is what you have and not the JBL charge?

https://staticcs.fitbit.com/content/assets/help/manuals/manual_charge_hr_en_US.pdf

Customer: replied 10 months ago.
It's a JBL Charge my bad
Customer: replied 10 months ago.
How do I add this to my iPhone
Customer: replied 10 months ago.
I have a Fitbit. I was trying to connect to the wrong thing.
Expert:  Richard replied 10 months ago.

sorry I am confused, which device do you have the problem with?

Customer: replied 10 months ago.
With JBL Charge.
Expert:  Richard replied 10 months ago.

thanks, ***** ***** though? I still need to know this please.

Customer: replied 10 months ago.
JBL Charge
Expert:  Richard replied 10 months ago.

yes but there are different models...

Explain the steps please you are taking to try to pair it

Customer: replied 10 months ago.
My phone isn't showing my device. So therefore I cannot connect it to Bluetooth.
Expert:  Richard replied 10 months ago.

Push your JBL Charge power button until it flashes red and blue. As soon as it is flashing red and blue it will be discoverable by your iPhone.

Let me know the results

Customer: replied 10 months ago.
It only blinks blue
Expert:  Richard replied 10 months ago.

ok, as it is blinking blue, try to see it on the iPhone please.

Customer: replied 10 months ago.
It's not showing up on the iPhone
Expert:  Richard replied 10 months ago.

on the iPhone, go to settings, general, reset, reset network settings

Once done, repeat the instructions to pair and tell me if it then works.

Customer: replied 10 months ago.
It did not work out something must be wrong with the speaker
Expert:  Richard replied 10 months ago.

Correct

It is the internal bluetooth module that has faulted, else it would be showing now

I am really sorry about this and you are going to have to return the Charge to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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