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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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We have a headphon sony and we have questions, we bought 13

Customer Question

we have a headphon sony and we have questions
JA: What's the make/model of your device? How old is it?
Customer: we bought 13 month ago and it do not work well we have the receipt bought from Best By and they advise udsto contact you
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for 1 week
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that's all thanks
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Aric replied 10 months ago.

Hello, I need some specifics here to help you.

1) What's the Model of the Sony headphones?

2) What specific questions do you have?

Customer: replied 10 months ago.
Sony FC
Wireless Stereo Headphone
Model MDR RF 985R CAN RSS GEN/CNR GEN 4-431-030-01 R
Expert:  Aric replied 10 months ago.

Thanks. And you said you had questions. So what were they?

Expert:  Aric replied 10 months ago.

Please elaborate. "it do not work well". I need some clarification on that if you could.

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