Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

I just switched from Medicome to Dish and now I can get the

Customer Question
DVD player to go on...
I just switched from Medicome to Dish and now I can get the DVD player to go on Suzanne
JA: What's the make/model of your device? How old is it?
Customer: NSWBRDVD2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i CALLED Dish and they said it was not their problem but yours. It stared about two weeks ago.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: here are some other numbers off the machine 10L2906443 December 2010
Submitted: 1 year ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 5 minutes by:
10/6/2016
Electronics Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,857
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.

Also: If you receive a phone call offer, that is not sent by me - it is sent by the site without my knowledge. I am not available by phone, so please keep in mind I will be engaging you on this page.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

Please get me the model number off of the back of your TV.

Also check the back of the DVD and the TV and see if there are still cables connected between them.

Additionally, do you still have the original TV remote nearby?

Please postback with specifics so we can solve this.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond when available.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
The DVD and TV are connected
I have the original remote that is a universal remote
I can't get the number off the TV it is mounted to the wall it is a Dynex
Customer reply replied 1 year ago
What is your answer
Electronics Technician: Aric, Technician replied 1 year ago

I am unavailable by phone.

Specifically, that Blu Ray player should be connected to ONE of the TV's HDMI ports - can you confirm?

Then, what needs to be done is the TV's INPUT/SOURCE needs to be set to the CORRECT HDMI port.

Let me know if you are confused as to how to do those steps please.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
I am not getting a written or phone answer.
Electronics Technician: Aric, Technician replied 1 year ago

I am unavailable by phone.

Specifically, that Blu Ray player should be connected to ONE of the TV's HDMI ports - can you confirm?

Then, what needs to be done is the TV's INPUT/SOURCE needs to be set to the CORRECT HDMI port.

Let me know if you are confused as to how to do those steps please.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

Are you still with me here?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
I am stil with you but I would rather do this over the phone
The ports are all set right. I will turn on the TV and tell you want it says
Give me a minute.
Electronics Technician: Aric, Technician replied 1 year ago

Your phone call option is posted, if someone else is available they will take it, but again I am not available by phone.

I'm assuming by ports, you mean that there is an HDMI cable connected to both correct?

If so, then use the Dynex remote and change the TV's Input to the HDMI port you are using (HDMI 1, HDMI 2, respectively).

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

Make sure the Blu Ray player is turned ON before selecting the HDMI Input - or else nothing will show on the screen.

If you have it turned ON, with the correct HDMI port select and there is STILL no picture, then you have either a faulty HDMI cable, or would want to attempt to reboot everything by shutting the TV off, unplugging both the TV and the BR player and then checking the HDMI cable is connected tight on both ends. Then plug everything back in and turn it all on.

Let me know if you are stuck.

Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
Ok, this is what it says
Your BD player does not seem to have a properly configured intake connection which allows features such as BD-live,. netflicks and software update notifications
Red button to configure the network connections.
Electronics Technician: Aric, Technician replied 1 year ago

Okay, that means your TV is displaying the DVD just fine and the issue is with the Blu Ray player itself. You need to FIRST try to unplug the player from power for 10 seconds and plug it back in as a reboot. Then turn it on and see if you can use it. If this does NOT work, then I need to know how OLD the player is please.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
I unpluged the DVD player for more than 10 seconds and it say it was bought in December 2010
Electronics Technician: Aric, Technician replied 1 year ago

So you're unable to get the player's remote to respond in any way (Play/Pause a disc, or get that message off your screen)?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
Right
Customer reply replied 1 year ago
It won't even open the door to put the DVD in
Electronics Technician: Aric, Technician replied 1 year ago

That means the DVD player has failed, and requires repairs/replacement - this isn't anything to do with the wiring to it, or the settings on the TV, etc. This is a common issue with these Insignia players and offhand 6 years is on the high side of life expectancy for them. Insignia had issues with software updates rendering this machine useless - and there is no quick fix for it unfortunately. Given that a brand new player can be purchased starting at around $45, it does not make sense to put that money into repairs on this one. Alternatively I would suggest the player at the link below as a replacement:

http://www.kohls.com/product/prd-2239145/lg-1080p-smart-blu-ray-player.jsp?ci_mcc=ci&utm_campaign=PREMIUM%20ELECTRONICS&utm_medium=CSE&utm_source=google&utm_product=99689597&CID=shopping15&gclid=Cj0KEQjw7Ne_BRDRmP2ojKfzv98BEiQAPuqPyQ-xl-F_7jPtpi8uq--9x0e0StFtPqY170fBJubwvJUaAhSF8P8HAQ&gclsrc=aw.ds&dclid=CMbg-77Oxs8CFVODaQodT3sIZw

Other than that, I'm sorry for the bad news here and wish there were a quick fix.

Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

Do you need further assistance with this?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 year ago
Thanks I don't want a contract with you how to get out of it. I will give you a 5 star rating if you tell me how to do that. Suzanne
Electronics Technician: Aric, Technician replied 1 year ago

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.

Ask Your Own Consumer Electronics Question
Electronics Technician: Aric, Technician replied 1 year ago

I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.

Ask Your Own Consumer Electronics Question
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,857
45,857 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
My firestick is no longer working with my Toshiba TV remote.
my firestick is no longer working with my Toshiba TV remote. may have accidently hit a wrong key on the TV remote. I did check batteries in remote and firestick . TV comes on but black screen with no … read more
Aric
Aric
Technician
45,857 satisfied customers
Transfer new tv remote to dish remote. Samsung5 series
have to turn on with new remote and then menu on dish works only problem in l-room with new tv … read more
Harry
Harry
550 satisfied customers
I have a sony tv remote RM-YD061 HOW DO YOU CHARGE THIS, OR
i have a sony tv remote RM-YD061 HOW DO YOU CHARGE THIS, OR CHANGE THE BATTERY … read more
Aric
Aric
Technician
45,857 satisfied customers
Our tv remote in the bedroom will not work. 2018 3010DS. I
I have to turn it on by the button on top and the remote will not change channels or the volume … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My puppy chewed up my tv remote ..HELP...i purchased it in
hi john...my puppy chewed up my tv remote ..HELP...i purchased it in 2010 ..bravia...modelkdl32bx3oo...serial#808752b...can i purchase a replacement remote? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Some buttons on panasonic tv remote are not working, Vista
Hi. Some buttons on panasonic tv remote are not working … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
My direct tv remote has stopped working. Hdmi dtv. Nothing
no, nothing works unless i use the buttons on the right side of the tv. The remote that came with the tv doesn't work. The direct tv remotes worked until two days ago. i have tried both, they work on other tvs in the house but not this one. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I installed the Panasonic TV remote 2 on my iPad. I want to
I installed the Panasonic TV remote 2 on my iPad. I want to use the Swipe & Share feature to view video on the TV screen. (Model is TC-P50ST50) Followed all the instructions for wireless connection an… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My tv remote does not work well. The replace battery option
My tv remote does not work well. The replace battery option is not indicating that as the issue. How to fix? … read more
Aric
Aric
Technician
45,857 satisfied customers
I have a yas 106 soundbar tv remote was working on it all of
I have a yas 106 soundbar tv remote was working on it all of a sudden stopped working won,t control the volume any more .the remote which came with the unit works fine but the tv remote won,t control … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,282 satisfied customers
My 2004 trk-w545(530)?W TV remote will no longer allow me to
My 2004 trk-w545(530)?W TV remote will no longer allow me to access vid 1 thru. 5 inputs. Changed batteries but no luck. Do I need a new remote? … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
Help! I can not find my sony tv remote and thus cannot
Help! I can not find my sony tv remote and thus cannot select button to clear the DISH sign off to get to the actual TV program stations. I was trying to install a new Dish remote for the old remote w… read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have a 47in. Sony smart tv. Remote has new batteries put
I have a 47in. Sony smart tv. Remote has new batteries put in cannot turn off tv cannot change channels, etc. … read more
Aric
Aric
Technician
45,857 satisfied customers
I can't connect my Sony TV remote to the Sony Sound Bar(
I can't connect my Sony TV remote to the Sony Sound Bar( model HT-NT5). I am using an optical connection and not the HDMI as provided. Help? … read more
Aric
Aric
Technician
45,857 satisfied customers
I have managed to push buttons on my tv remote and the
I have managed to push buttons on my tv remote and the direct tv remote and now i can not get any responce out of eather control HELP please … read more
Aric
Aric
Technician
45,857 satisfied customers
My sony tv remote will not work. I replaced the batteries
my sony tv remote will not work. I replaced the batteries with new ones and still does not work. I did upgrade the tv software about 2 weeks ago. I have a Sony XBR65X850C model. … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
The volume on my Sony Brava TV remote control is not
The volume on my Sony Brava TV remote control is not functioning-- the picture is all right … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Tv remote does not shut off, mute or adjust volume. LG 60"
Tv remote does not shut off, mute or adjust volume … read more
Aric
Aric
Technician
45,857 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x