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Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 17987
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
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I purchased a Kindle 4GB (8th generation) thru Amazon. I

Customer Question

Hi Pearl: I purchased a Kindle 4GB (8th generation) thru Amazon. I charged it
JA: What's the make/model of your device? How old is it?
Customer: oops.....I chargged but all I have on screen is large !
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since I got it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not's brand new right of the pkg
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Steve G. replied 11 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Ok, so your new Kindle only displays a large exclamation make in the middle of the screen?

Plug the Kindle in so we know it has a good power source.

Your Kindle will either have a button that you push to turn on, or a slide that you 'slide' to turn on.

So press or slide that button in the ON position and hold it there for 45 full seconds.

This will reset the Kindle and hopefully fix your glitch.

Please let me know what happens.

I'll be right here.