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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17299
Experience:  Over 16 years of experience installing and repairing electronics.
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I inserted the key and entered my code. The light came on,

Customer Question

I inserted the key and entered my code. The green light came on, but handle will not depress and open th safe?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just now
JA: Do you plan on doing the work yourself?
Customer: Hope so
JA: Anything else we should know to help you best?
Customer: no
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

Please confirm the make and model number of the safe?

Customer: replied 9 months ago.
Sentry 53877. If I knew where the batteries were, maybe removing them and re-inserting may cure the problem. At least the green light would go out!
Expert:  Pete replied 9 months ago.

If the green light has come on then the batteries are ok.

When was the safe last opened successfully?

The mechanism may have jammed - you could try hitting the door with a rubber mallet to help loosen the lock mechanism, then apply some light lubricating oil to it once you get it opened.

Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.

Expert:  Pete replied 9 months ago.

Hi, just checking in on your question, do you need any further assistance?