How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I purchased Bluetooth cordless phone but only wanted to use

Customer Question

I purchased Bluetooth cordless phone but only wanted to use as regular landline phone. Having many problems with this. Do you have a telephone support number I could call to speak with someone as I am not very savvy with electronics. HELP!!!
JA: How old is the phone?
Customer: bought July 27 2016 and just moved shortly after
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried everything they said in your book and I checked all my phone lines with my bell landline phone and it works fine. When I use your phone I get lots of static on the line and then the screen goes blank sometimes
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I am not trying to connect any cell phones. iam disabled and have always used a cordless Panasonic phone with the regular Panasonic headset
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

For me to give you a good support number for the phone in question, I will need to know, please, what maker name, and what model #, it is. Let me know. Thanks.

Customer: replied 11 months ago.
Panasonic KX-TGE263C S/N 6ACXD017140
Expert:  Russell H. replied 11 months ago.

Thanks for the response and for providing the info I needed.

I will look that info up now... and post shortly with what results may be found quickly.

Customer: replied 11 months ago.
I would like to cancel this whole call and membership now
Expert:  Russell H. replied 11 months ago.

That's a handset-and-base-unit type cordless phone, of course.

What problem are you having with it ? (I am researching other procedures to do for any problem meanwhile.)

or: What lights/status does the phone(s) or their base unit have?

Oh... if you wish to cancel, I have no power over membership status, subscription, charges, billing, etc.

For all such concerns I must refer you to Customer Support at They may be reached at


or by phone or other means through this page:

Thank you for asking your question here at