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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 24916
Experience:  Managing Director at Pollinate Group LLC
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I lost my combo... can you help? SO409, 5-7 years old. I

Customer Question

hi... I lost my combo... can you help?
JA: What's the make/model of your device? How old is it?
Customer: SO409, 5-7 years old. I purchased it at Lowes in Bend Oregon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just now realized I just locked the combo inside. it is manual and I have the key, but no combo.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It has a sticker by the hinge... AG-57-4081
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the

override code.

You can get the form here: http://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards, ***** ***** for the news,

Nathan

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Expert:  Nathan replied 10 months ago.

.

Expert:  Nathan replied 10 months ago.

.

Expert:  Nathan replied 10 months ago.

Do you need more help with this?