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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My laptop will not accept my login info, Aspire E 15 windows

Customer Question

my laptop will not accept my login info
JA: What's the make/model of your device? How old is it?
Customer: Aspire E 15 windows 10
JA: How long has this been going on? What troubleshooting have you tried?
Customer: yesterday I have tried using the Alt F2 and also the restart shift
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Richard replied 11 months ago.

Hi there and welcome

When you fail to sign in, what is the message you get?

Customer: replied 11 months ago.
not a valid id
Expert:  Richard replied 11 months ago.

ok, this is on the windows sign in page?

and do you have data on the computer you need to keep?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

ok, whats the email address above the password *****?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
I can't sign in with it either I created a new password ***** it but again it said incorrect
Expert:  Richard replied 11 months ago.

do you have access to the phone ending in 05? If so, whats the last 4 digits?

Customer: replied 11 months ago.
1305
Expert:  Richard replied 11 months ago.

can you tell me the code text to you just now please

Customer: replied 11 months ago.
BYthw
Expert:  Richard replied 11 months ago.

it is 7 digits, can you recheck it please

Customer: replied 11 months ago.
don't see that can you resend
Expert:  Richard replied 11 months ago.

you will get a call with it

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

too late, we need to start over, ill have it sent again

Expert:  Richard replied 11 months ago.

ok, now they locked it

Whats the password ***** think it should be?

Customer: replied 11 months ago.
4317
Customer: replied 11 months ago.
or for outlook katie2014
Expert:  Richard replied 11 months ago.

no it is not correct, and we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.

We either need to wait 24 hours or reset the computer

Customer: replied 11 months ago.
can we reset and save some of the files
Customer: replied 11 months ago.
I know there is a backdoor that you can use I have done it before but don't know what it is for windows 10
Customer: replied 11 months ago.
looking a my text you never sent a code
Expert:  Richard replied 11 months ago.

no not for windows 10 there is. We can reset it but we cannot save the files.

You gave me the code you received just before

Customer: replied 11 months ago.
whats going on here
Customer: replied 11 months ago.
I see now that was from yesterday that's why it didnt work
Customer: replied 11 months ago.
as long asit is taking you to answer me any code with be invalid
Expert:  Richard replied 11 months ago.

ok do not understand your last message sorry, but what I indicated was

we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.

We either need to wait 24 hours or reset the computer

Customer: replied 11 months ago.
okay I am in the setup security screen
Customer: replied 11 months ago.
lets go from there
Expert:  Richard replied 11 months ago.

sorry I do not follow.

What is it you wish to do, reinstall windows?

Customer: replied 11 months ago.
no in security how do I change password
Expert:  Richard replied 11 months ago.

you cannot, as I indicated, you have to wait 24 hours