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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 37491
Experience:  Troubleshoot consumer electronics devices.
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I cannot get to the wireless network on my Kindle Fire. It

Customer Question

I cannot get to the wireless network on my Kindle Fire. It will not show me available networks. It shows wireless network "off". It does nothing when I try the "on" icon.
JA: What's the make/model of your device? How old is it?
Customer: It is a Kindle fire, three years old. I have never had a problem getting to my wireless network before now.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started yesterday. I just try getting to the network and it will not let me.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I cannot think of anything. They can call me at(###) ###-####if they want.
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 10 months ago.


I'm sorry about the issue. Can you please press and hold the Power on / off button on your Kindle Fire for about 30 seconds, then turn it back on and check?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Tech replied 10 months ago.

If the above suggestion still does not let you turn on Wi-Fi or connect to Wi-Fi, please go to menu / settings on the kindle, then go to the option Device (or Device options), then option Reset to Factory Default, then confirm Yes / Reset, and continue.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,