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crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 20209
Experience:  10+ years
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I have a Garmin Approach 6........It started not to change

Customer Question

I have a Garmin Approach 6........It started not to change holes, Now it also will not show the golf courses. We had the course in Sun City AZ..where I live. What can I do to correct this. I loaded the Garmin up dates...but nothing has changed, thanks for any help Jerry
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  crash2199 replied 1 year ago.

Hi Jerry!

Usually, a "soft reset" will fix your issue.

Please hold down the power button for 15 seconds until the device powers off.

Wait 20 seconds and power it back on

Try using it on the golf course now and let me know the result.

Customer: replied 1 year ago.
No its not shiwing local courses.
Expert:  crash2199 replied 1 year ago.

Did it work previously before the update?

Customer: replied 1 year ago.
Expert:  crash2199 replied 1 year ago.

Have you tried a factory reset on the Garmin?

The reset will erase club averages calculated on the Approach. The scorecards will not be deleted.

To perform the master reset:

Power Approach off
Press and hold on the upper left side of display
Power device on while still maintaining pressure on display
Release on display when Do you really want to erase all user data? message appears
Touch Yes
The Approach is now reset. Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.

Customer: replied 1 year ago.
No I dont want to spend any more money. Why didnt u ask for a call first and not chat my email. We did what u aked 4. Then set it out in the open . When it started up. Showed courses like theses..stadarsveit golf course. Golf course olafsvik. What county r theses. Not in america
Expert:  crash2199 replied 1 year ago.


The call request is an automated request sent by our system. I do not have control over it.

Did you select the correct language and register the Garmin?

Customer: replied 1 year ago.
United states. English
Expert:  crash2199 replied 1 year ago.

That is strange that the GPS gave you Iceland golf courses.

Try performing the reset again

Customer: replied 1 year ago.
We tried another reset....didn't work. Going to have to delete some files some how on the garmin. This is ridiculous. U r not helping at all. Wasting time n my money. I dont think u do know how to fix it..
Expert:  crash2199 replied 1 year ago.

I am sorry that you feel that way -- Those reset options are directly from Garmin.

Customer: replied 1 year ago.
Why would u say u can fix it. When u cant. Your company should not get paid. Did not help at all. Could not help at all.
Expert:  crash2199 replied 1 year ago.

Okay, thank you for your time.

Customer: replied 1 year ago.
Your company stating u can fix it and u can't
Expert:  crash2199 replied 1 year ago.

I have sent a request to customer service.

Please do not reply back -- I will not be alerted. Also, please do not use the rating system otherwise it will delay the request.