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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Stopped working. It asks if I performed "auto Preset Ch" I

Customer Question

stopped working. It asks if I performed "auto Preset Ch" I don't see where to do that
JA: What's the make/model of your device? How old is it?
Customer: cable device is Comcast Cisco RNG200. have had it for years. The other TV is having no problem
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened when The plug accidentally became unplugged and the machine turned off. I have replugged it and tried to push buttons on the remotes
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Where do you see that auto Preset Ch message, is it on your TV screen or on the cable box?

Expert:  Aric replied 10 months ago.

I was just wondering if you needed assistance with the question you posted?

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