Electronics Repair Questions? Ask an Electronics Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
What exactly is the Bose doing or not doing when you try to play a disc?
Please review my reply and respond back to continue.
Then this indicates a hardware failure in the Bose. It would need to be opened up and then bench tested to determine what's causing this, and then repairs be made. This isn't a setting/adjustment issue and you've already cleaned the laser lens and reset the processor by unplugging it for 60 minutes.
In this case you would need to contact Bose Service, as they are the only ones that repair their systems:BOSE:For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET
Other than that, I'm sorry for the bad news here and wish there were a quick fix.
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You're welcome, and sorry for the bad news.
Bye. Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.