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crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 18928
Experience:  10+ years
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I have a Huawei vision 3 LTE, I am able to text out and

Customer Question

I have a Huawei vision 3 LTE, I am able to text out and people receive it fine but I cannot receive the incoming text, they say it was received but it never is.
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  crash2199 replied 10 months ago.

Hi Ronald,

Have you tried powering off the phone and powering it back on again? Have you tried a factory reset?

Customer: replied 10 months ago.
Of course I've turned it off, and I don't know what a factory reset is
Expert:  crash2199 replied 10 months ago.

A factory reset will turn the phone back into factory settings to when you first purchased it. If the issue is software related then this will fix the issue.

On the home screen, touch the gear icon(flower looking icon)

Under ALL touch Backup and Reset

Touch Factory data reset then Reset phone then Reset phone

Customer: replied 10 months ago.
you are no help please cancel my membership and thank you for your time.
Expert:  crash2199 replied 10 months ago.

Were you able to follow my steps and complete them?