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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17931
Experience:  Over 16 years of experience installing and repairing electronics.
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My Sentry Safe keeps giving an error message even with

Customer Question

My Sentry Safe keeps giving an error message even with factory code
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Have already changed the batteries
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've used our personal code AND the factors code
JA: Anything else you want the electronics expert to know before I connect you?
Customer: DA3831
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 year ago.

An errror on the DA3831 indicates one of the following:

1. You have pressed Program key out of sequence.

2. You have entered an invalid code or user pin.

3. You have let 5 seconds or more elapse between key presses.

4. Lights after three consecutive invalid codes are input (2-minute delay mode).


When did the safe last open successfully?

Have the batteries recently been replaced?

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