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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37713
Experience:  Over 20 years fixing Electronically devices
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Hallo, erro oxE8000065 on ipod, ipodt touch 2015, yes, no

Customer Question

JA: Hello. How can we be of help?
Customer: erro oxE8000065 on ipod
JA: What's the make/model of your device? How old is it?
Customer: ipodt touch 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: yes
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you getting this error on the actual screen of the iPod or on your computer when you try to synch it?

Please let me know

Customer: replied 1 year ago.
there is no program to restore my ipod
Expert:  Richard replied 1 year ago.

ok, download itunes on your computer from

Then connect the iPod to the computer, and hold the home and power buttons until iTunes says it has detected a device in recovery mode

Then release and choose to recover the iPod within iTunes.

Tell me what then happens please.

Expert:  Richard replied 1 year ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.