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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36777
Experience:  Over 20 years fixing Electronically devices
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Acer 15.6 Chromebook PC lost screen and just shows black.

Customer Question

Acer 15.6 Chromebook PC lost screen and just shows black. Also, cannot turn off. I bought it for my brother, he lives 100 miles from me. I do not have the PC in front of me. Just trying to get some suggestions to relay to him. Bought it in on July 10th, '16. No damage; not dropped, etc. Just quit.
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you please remove the power cable then hold the power button in for 60 seconds then release.

Once done, connect the power cable and tell me if it now starts and operates correctly please