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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 37882
Experience:  Troubleshoot consumer electronics devices.
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My reader portion of this has locked up and won,t allow to

Customer Question

My reader portion of this has locked up and won,t allow to downlode . The is just comes up black . even with books that are already downloaded
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.


I'm sorry about the issue. Please press and hold the Power on / off button on your Kindle Fire for about 30 seconds, then turn it back on and check.

- After doing the above step, what is showing on the kindle's screen now?

- Is there any power / light?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,