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Ask Aric Your Own Question
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 44451
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My rca is now fading screen dark I found brightness. Button

Customer Question

My rca is now fading screen dark I found brightness. Button smd it says.50%
Submitted: 10 months ago.
Category: Consumer Electronics
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the device you're referring to today- is it a TV?

2) If so, can you check that model number carefully and postback (it doesn't even show up in a Google search)?

3) Also roughly how long have you owned the set for?

Customer: replied 10 months ago.
A rich it is a 39 inch tv hard to see but here goes 39L845R0. Maybe 3 years
Expert:  Aric replied 10 months ago.

Thanks for the reply. How dark are we talking here, and when did the issue occur? Also what happens if you bring the brightness up to 75-80%?

Expert:  Aric replied 10 months ago.

Are you still with me here?

Customer: replied 10 months ago.
What now
Expert:  Aric replied 10 months ago.

You haven't replied back at all. I asked two questions above, can you see them?

Expert:  Aric replied 10 months ago.

These here: How dark are we talking here, and when did the issue occur? Also what happens if you bring the brightness up to 75-80%?

Expert:  Aric replied 10 months ago.

Are you having problems seeing my replies?

Expert:  Aric replied 10 months ago.

I'm simply asking if adjusting the brightness, which you said is at 50%- UP helps with the problem.

Expert:  Kent-cssm replied 10 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/electronics/9w0v8-rca-fading-screen-dark-found-brightness-button.html). Thank you, ***** ***** Customer Support Team
Customer: replied 10 months ago.
This is not my mistake as asked I entered my CORRECT email mail address and it kept saying it was mistake so I called Aric as he suggested but have not had a call
Customer: replied 10 months ago.
This means I cannot leave the house can someone please call me now