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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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I am needing a new battery for my kindle I have had for four

Customer Question

I am needing a new battery for my kindle I have had for four years.
Details:- Kindle D00901 (Kindle 3 Keyboard) eReader Battery Replacement Kit
Submitted: 11 months ago.
Category: Consumer Electronics
Expert:  Richard replied 11 months ago.

Hi there and welcome

First, if the Kindle is not starting or charging, then it may not be the battery that is at fault, but the firmware, so I would want to first rule this out.

I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you