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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17631
Experience:  Over 16 years of experience installing and repairing electronics.
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I have both Garmin 510 and 800 and use them on both of my 2

Customer Question

I have both Garmin 510 and 800 and use them on both of my 2 MTBs (race or training predominantly).
It seems to happen mostly (if not always) with the 800 that I will complete a few rides and plug it in to download the data to Garmin Connect on my PC and several of the rides in the all activities view have a date that is a day later than when I completed them?
I have checked date / time settings - it is correct
In the individual ride data the date is even correct but not in the bulk view.
Any ideas?
The 800 has also started to disengage randomly with the satellites and stop recording then turn back on for a few minutes and off again. Effectively recording data for maybe 5klm of a 20klm ride.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi Chris,
I am Pete, and I'll be happy to assist with your Garmin question.

Is the date on your computer correct?

Does only the date change, or does the time change as well?

Expert:  Pete replied 1 year ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 1 year ago.
The date seems to be the only change as I thought it may be just 12 hours out.
Software versions have also been updated.
Time on PC is correct. Need to check laptop but pretty sure that's right.
Customer: replied 1 year ago.
I seem to have managed to resolve the issue myself by resetting to factory and updating software. Thanks for your initial information which had already been checked.
Please credit any charges you may have applied against my credit card.
Expert:  Pete replied 1 year ago.

Hi Chris,
For any account queries, please contact customer services.

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