Hi again, Lynn.
I'm so sorry; I don't know what happened with your answer, but I see that it's all out of order, so here is the correct copy, below:
Hello, Lynn and welcome.
My apologies that you did not receive an earlier answer. Your question was just placed in the correct category and I will be happy to help.
I will give you instructions on which way to turn your dial--your safe should have a 3 number combination:
First, 'clear' the dial, by turning a few times to the right or the left, gently. Then start the dialing sequence:
Turn the dial left three times and stop on the first number of your combination. Make sure "0" on the dial passes the pointer three times before stopping.
Turn the dial to the right twice and stop on the second number of your combination. The second number should pass the pointer once and then you should stop on it the second time.
Turn the dial to the left and stop when you reach the third number in your combination.
Rotate the handle downward and pull the safe door open.
If you are not sure of your combination, and the above instructions don't work, you will need to request your original, factory-set combination. Just visit the following webpage and follow all the directions:
As you see, you will also need the Notary Form, so download it from the site, above. This is to prove safe ownership.
There is no other way to recover your combination, if you don't remember it. Combinations are never available online for your protection and safety, that's why only the manufacturer can provide it to you.
I wish you much good luck with your safe!
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