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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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About a year ago I was in the hospital for a few months. It

Customer Question

About a year ago I was in the hospital for a few months. It was nearly a year before I tried to use it. Then I couldn't find it. I bought a new one, and its quite different. Later I found the old one. I have never been able to download my books onto my new one, nor will a new perchase download to my old one. HELP!!! It's also stuck in off and won't turn on!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.


I'm sorry about the issue. Are you having issue with both the old and new kindle devices?

- Can you please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check?

- When you turn on the new kindle, what happens?

Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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