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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Warning sequence error on till SAM4S ER380M, 10 minutes,

Customer Question

Warning sequence error on till SAM4S ER380M
JA: How long has this been going on?
Customer: 10 minutes
JA: What troubleshooting have you tried?
Customer: Void
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 12 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 12 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

When a cash register locks up, it gets frustrating for sure. I hope I can help solve the problem, though.

I am currently looking up specifics on that particular error message. Expect another posting to this case within 5 minutes or so, and thank you for your patience.

Customer: replied 12 months ago.
Warning sequence error on Sam 4S ER380m
Expert:  Russell H. replied 12 months ago.

My first suggestion is, to try pressing the CLEAR button, that in the example I found, is located just above the

'1'

button. That should stop the beeping alarm.

This happens (if the register is not in a 'broken' state) when you (or the register's operator) try to enter a decimal point into an amount you're ringing up. The decimal point inserts itself. You just need to type in the numbers, for example:

995

instead of

9 . 9 5

which last is what produces the 'sequence error'.

Does that clear up the problem?

Customer: replied 12 months ago.
I am not getting any help
Customer: replied 12 months ago.
No
Expert:  Russell H. replied 12 months ago.

OK.

Do you know how the error was produced? Another way of producing that error is to turn the key from the Reg position too early, before the transaction is completed, which also produces the error and the beep.

Turn the key back to REG again, complete the transaction, and try again, if that's how it came about, I suggest.

Customer: replied 12 months ago.
Tried to void
Customer: replied 12 months ago.
I did
Customer: replied 12 months ago.
Not working yet
Customer: replied 12 months ago.
Already money is taken out from account
Expert:  Russell H. replied 12 months ago.

How about the CLEAR button? above the '1' button, or wherever it is on the ER380M.

Expert:  Russell H. replied 12 months ago.

If the key has a RST position, try turning to the RST position, see if it stops the annoying beep.

Customer: replied 12 months ago.
No t
Expert:  Russell H. replied 12 months ago.

Then I regret that I do not know what causes the beep and the sequence error, nor what to do about it, aside from turning the register Off for a while, and trying it again.

Would you like a chance at other advice, from a different Expert? at no additional charge, of course.

Customer: replied 12 months ago.
Are you making me fool
Expert:  Russell H. replied 12 months ago.

I have no such intention.

I have Opted Out, opening the case to other Experts in this category. I hope one of them will have further advice for you on this case.

Customer: replied 11 months ago.
No need. I have bought new cash till
Customer: replied 11 months ago.
Too late
Customer: replied 11 months ago.
I want my refund back