Electronics Repair Questions? Ask an Electronics Technician
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, unplug it, then hold the Eject button and with it held, connect the power
Tell me what then happens please.
Are you able to get to the menu on the recorder?
ok, you should have a system or setup menu then the option to reset
Can you do this please.
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.